Economic Dimension-EN

SUSTAINABILITY

Economic Dimension

PJWA is committed to being an organization with good corporate governance, business integrity, transparency, and accountability. The company aims to enhance its business value while considering
the interests of all stakeholders. Emphasizing product and service development, PJW actively
fosters innovation to meet customer needs and ensure satisfaction. Additionally, the company pursues sustainable growth strategies in collaboration with business partners through efficient supply chain management.

Managing Stakeholder Impact in the Business Value Chain

Business Value Chain

PJWA places great importance on managing its entire business value chain, from upstream to downstream,
to improve the quality of life and promote a better environment. This commitment spans from
the procurement of raw materials—both domestically and internationally—to production processes that
consider community and environmental impact. Moreover, the company ensures that its marketing and
distribution channels meet high standards, enabling fast and effective responses to customer and consumer demands.

Stakeholder Analysis in the Business Value Chain

PJWA conducts a comprehensive analysis of key stakeholders, both internal and external,
who are connected to the business value chain. The company prioritizes engagement,
fostering two-way communication to gather feedback, suggestions, and expectations from stakeholders regarding its business operations as detailed below:

Stakeholders : Shareholders

Expectations and Requirements

Business performance and sustainable growth
Good corporate governance and transparent management
Access to company performance reports
Fair and appropriate dividend distribution

Communication Channels

Annual General Meeting of Shareholders
Quarterly and annual performance reports published on the company’s website and
the Stock Exchange of Thailand (SET)
Earnings announcements, including analyst meetings and investor roadshows (e.g., SET Opportunity Day)
Various corporate communication channels, including the Investor Relations section on the company website and email ir@pjw.co.th

Corporate Response

Maintain business competitiveness and readiness for expansion to drive growth.
Operate transparently in full compliance with relevant laws and corporate governance guidelines.
Communicate quarterly and annual performance results, ensuring timely and comprehensive disclosure through various communication channels.

Stakeholders : Employees

Expectations and Requirements

Opportunities for learning, skill development, and capacity enhancement in alignment with business changes.
Employee welfare, appropriate benefits, and a safe and healthy working environment.

Communication Channels

Gathering employee feedback to develop improvement plans that address employee needs and
enhance key competencies required for emerging business opportunities throughout the year.
Conducting employee satisfaction surveys on various aspects to refine benefits and improve
the workplace environment.
Clearly communicating performance evaluation criteria and results to employees.

Corporate Response

Continuously promoting and enhancing employee knowledge and skills.
Adjusting salaries, bonuses, and benefits appropriately.
Developing employee potential based on individual capabilities and career growth.

Stakeholders : Customers

Expectations and Requirements

High-quality products and services that meet customer needs and are environmentally friendly.

Communication Channels

Providing product and service guidance through sales representatives, phone, email, and digital platforms.
Regular customer engagement through sales visits.
Handling complaints and conducting customer satisfaction surveys through multiple communication channels.
Ensuring timely delivery of high-quality products.

Corporate Response

Developing products and services that effectively meet customer needs.
Offering innovative services and technologies to provide a comprehensive customer experience.
Establishing accessible and efficient channels for customer inquiries, complaints, and feedback.

Stakeholders : Business Partners and Creditors

Expectations and Requirements

Support in adopting environmentally, socially, and ethically responsible business practices to enhance operational efficiency, mitigate risks, and uphold reputational integrity

Communication Channels

Meetings with business partners
Partner selection and performance evaluation processes

Corporate Response

Establishing high-quality operational standards, including fair and appropriate compensation structures
Conducting annual partner satisfaction surveys to enhance business collaboration
Effective supply chain management

Stakeholders : Competitors

Expectations and Requirements

Compliance with ethical and transparent competition standards
Fair business practices without engaging in unethical advantages over competitors
Maintaining professional integrity without defaming competitors
Avoiding unethical or inappropriate acquisition of confidential competitor information

Communication Channels

Seminars for sharing industry knowledge and discussing emerging social trends that impact business
Relationship-building activities to exchange perspectives and receive constructive feedback

Corporate Response

Adhering to fair competition principles and relevant legal regulations
Providing necessary and transparent business operation disclosures
Ensuring fair and accountable corporate governance, with openness to feedback for continuous improvement
Seeking opportunities for collaboration to advance industry-related initiatives

Stakeholders : Government Agencies

Expectations and Requirements

Cooperation with government entities and contribution to sustainable development initiatives
Transparent disclosure of business operations

Communication Channels

Monitoring government policies through various channels
Participating in meetings with government agencies

Corporate Response

Conducting business in full compliance with applicable laws and regulations

Stakeholders : Communities, Society, and Environment

Expectations and Requirements

Ensuring that business operations do not negatively impact local communities and the environment
Promoting education and career development for sustainable livelihoods

Communication Channels

Organizing initiatives that foster engagement and collaboration between the company and local communities
Ensuring accurate and timely communication through various channels

Corporate Response